Sonka Privacy Policy

1. Introduction

Welcome to Sonka. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Platform"). By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

2. Information We Collect

2.1 Personal Information

We may collect and process the following types of personal information about you:

• Contact Information: Name, email address, phone number, home address, mailing address, etc.
• Account Information: Username, password, and other details provided when creating an account.
• Identity Verification: Government-issued ID, date of birth, and other verification information.
• Payment Information: Credit card details, bank account information, and transaction history.

2.2 Non-Personal Information

• Usage Data: Pages visited, time and date of your visit, and other statistics.
• Device Information: Device IP address, browser type, and operating system.
• Location Data: Information about your location, if shared.

2.3 Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your interactions with the Platform. You can disable cookies in your browser settings, but doing so may limit your use of certain features.

3. How We Use Your Information

3.1 To Provide and Improve Our Services

• To create and manage your account.
• To process transactions and donations.
• To provide customer support and respond to inquiries.
• To personalize and enhance your experience on the Platform.
• To improve Platform functionality and performance.

3.2 To Communicate with You

• To send you updates, newsletters, and other communications.
• To inform you about promotions, events, and other marketing activities.
• To respond to your feedback and suggestions.

3.3 To Ensure Security and Compliance

• To verify your identity and prevent fraud.
• To enforce our terms and conditions.
• To comply with legal obligations and regulatory requirements.

4. How We Share Your Information

4.1 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4.2 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and marketing assistance. These providers are contractually obligated to protect your information.

4.3 For Legal Reasons

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court or government agencies).

4.4 In Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. You will be notified before your information is transferred.

5. Your Choices and Rights

5.1 Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or by contacting us at support@sonka.com.

5.2 Deletion

You can request the deletion of your personal information. However, we may retain certain information as required by law or for legitimate business purposes.

5.3 Opt-Out

You can opt out of promotional emails by following the unsubscribe instructions in the emails. You may still receive transactional emails.

5.4 Data Portability

You can request a copy of your personal information in a structured, commonly used, machine-readable format.

5.5 Do Not Track

Our Platform does not respond to Do Not Track signals. You can control tracking through your browser settings and other tools.

6. Data Security

We use appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no system is completely secure, and we cannot guarantee the security of your information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from yours. We will ensure that your information is treated securely and in accordance with this Privacy Policy.

8. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated policy on the Platform. You are encouraged to review this policy regularly.